Billing/Transactions

  • Are My Donations Secured?

    Yes, all donations made on the Zeacon Live Studio (ZLS) platform are PCI compliant. Every transaction that is made through ZLS uses bank-level encryption to safely secure your information online. If you'd like to donate to the host, please read our article on how to donate on ZLS. If you'd like...
  • How Do I Get a Receipt for My Donations?

    Receipts and invoices for any transactions made on the Zeacon Live Studio platform will be emailed to the email address that is associated with your Zeacon Live Studio account. Please check your email inbox in order to access the receipt or invoice. If you do not see an email from Zeacon, please...
  • How to Changing Your Billing Information

    If you’d like to change your billing information, please make sure that you are signed into your Zeacon Live Studio account or read our knowledge base article on how to log in to your ZLS account. Locate the “Billing” tab on the left-hand side of the screen and find the “Active Subscription” box...
  • How to Get an Invoice for Your Live Stream

    If you’d like an invoice for your live stream, please sign into your Zeacon Live Studio account, or read our article on how to log in to your Zeacon Live Studio account, and locate the “Business” tab on the left-hand side of the screen. After doing so, please click on the “Business” tab and find...
  • How to Live Stream for Free

    If you’d like to live stream for free, please sign up for a Zeacon Live Studio account and select the Free plan as your intended plan. With the Free plan, you can stream to 25 active concurrent viewers, have 4 interactive participants, multistreaming capabilities, drag-and-drop, in-stream donati...
  • How to Upgrade Your Plan

    If you’d like to upgrade your streaming plan, please make sure that you are signed into your Zeacon Live Studio account. Locate the “Billing” tab on the left-hand side of the screen and find the “Active Subscription” box. From there, please find the phrase “Monthly Plan:” and click on the “UPDAT...
  • What Is The Free Plan?

    The Free Plan is the completely free plan on the Zeacon Live Studio. With it, the streamer gets the benefits outlined below: Unlimited Streams Multistreaming Unlimited Viewers Up to 60 Minutes Per Stream 20 Stream Hours Per Month Live Chat Drag and Drop Interactivity 5 On-Screen Participants Up ...
  • What is The Professional Plan?

    The Pro Plan is the second tier of premium plans on the Zeacon Live Studio. With it, the streamer gets the benefits outlined below: Everything in the Standard Plan plus: 5 Multistream Destinations Livestream Discovery Boost 2 Authorized Producers Unlimited Donations (2% fee) Downloadable Record...
  • What Is The Standard Plan?

    The Standard Plan is the first tier of premium plans on the Zeacon Live Studio. With it, the streamer gets the benefits outlined below: Everything in the Free Plan plus: Zeacon Branding Removal 3 Multistream Destinations Unlimited Minutes Per Stream Unlimited Stream Hours Per Month 10 On-Screen...
  • What Plan Should I Use?

    Choosing a plan depends on a lot of variables such as how long do you want to stream, how many viewers your stream is going to receive, or even how many on-screen participants you’d like to have. Please visit Zeacon’s Pricing Page or read our other knowledge base articles below to learn about ou...
  • Where Do My Donations Go?

    All donations that are made on the Zeacon Live Studio platform will be sent directly to the broadcaster. The money will be sent to their Zeacon Live Studio account. If you'd like to find out how your donations are secured, please read our article on how your donations are secured. If you'd like...